Shipping policy
Order Tracking
You can track an order that has already been placed by clicking here
Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1. Free Standard Shipping for deliveries to US 48 continental states and Canada 5-10 Business Day Delivery
2. International Shipping $12.95 flat fee (Please read our International policy below).
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
Orders are to be processed within approximately 2 business days, provided the items are in stock and there are no problems with the payment verification/shipping address.
Hey Rich Girl does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment.
In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.
Expanded Assortment Items (special orders)
Processing time for items through our expanded assortment category, i.e. Lingerie, Costume, Custom T-Shirts, etc. will depend on the vendor’s availability and transit time. Special order items will normally take 1 to 3 weeks to receive. Your entire purchase will not leave our warehouse until your special order item is fulfilled. If we cannot fulfill your special order item on the 5th business day, the rest of your order will be shipped first and the special order item will ship separately.
Shipping Address and Handling Charges
Hey Rich Girl will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. Please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best email address is provided on your invoice.
Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
International Order Policy
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Hey Rich Girl will NOT be responsible for any Custom tax/duties cost and fees.
To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Hey Rich Girl reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. We do not accept any customer's own shipping method (Federal Express, DHL/Airborne, UPS or any other company) for any order. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).